Envision Networks' Support plans give our clients complete support on their infrastructure for a Flat Monthly Fee. The plans include Monitoring, Management, IT Support (helpdesk support), as well as IT Planning and Preventative Maintenance on all systems in the support contract.
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provides you with monitoring, management, reporting and onsite support on your PC’s, Servers and Network Equipment (Switches, Routers, Firewalls, etc.) as well as a yearly IT Plan and regular Preventative Maintenance on all systems in your ENCompass support plan.
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ENCompass comes in different types of plans:
Envision Networks can provide strictly Monitoring and Patching services and have the alerts sent to you and your team so you can fix the problems before they cause issues for your organization.
Envision Networks will handle the Monitoring, Updating, Patching and support for all your systems when we have alerts or when you need onsite support.
Includes all ENCompass Management offerings plus we give you faster response time, more detailed reporting and additional management services.
Prices start at $130 per hour
*Ask us about our Non-profit pricing!
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ENCompass - Desktop Support Plans
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| Services |
Desktop Monitoring |
ENCompass Desktop |
ENCompass Premium |
| Asset Management and Inventory Report |
|
x |
x |
x |
| Windows and Office Patch mgmt/Svc Pack Installation |
|
x |
x |
x |
| Preventative Maintenance |
|
x |
x |
x |
| Antivirus Monitoring and Updates |
|
x |
x |
x |
| HelpDesk/Remote support |
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|
x |
x |
| On Site Support |
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|
x |
x |
| Discounted Hourly Rate |
|
|
x |
x |
| Semiannual Technology Meetings |
|
|
x |
x |
| 12/5 NOC Monitoring |
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|
x |
x |
| 24/7 NOC Monitoring |
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|
|
x |
| Emergency After Hours Support |
|
|
|
x |
| Semiannual Training Sessions |
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|
|
x |
| HelpDesk/Remote support Response Time |
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4 hr. |
2 hr. |
| On Site Support Response Time |
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8 hr. |
4hr. |
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ENCompass - Server & Network Support Plans |
| Services |
Network Monitoring |
Server Monitoring |
ENCompass |
ENCompass Premium |
| Preventative Maintenance & Patch Management |
x |
x |
x |
x |
| Hardware Mfg. Firmware and BIOS updates |
x |
x |
x |
x |
| Security Administration |
x |
x |
x |
x |
| 12/ 5 NOC Monitoring |
x |
x |
x |
x |
| Backup Job Monitoring |
|
x |
x |
x |
| Windows Event Log Monitoring |
|
x |
x |
x |
| Drive Space Monitoring |
|
x |
x |
x |
| Virus Definition Monitoring and Updating |
|
x |
x |
x |
| Windows Service Monitoring |
|
x |
x |
x |
| Monthly Health Report |
|
x |
x |
x |
| On Site Server Support |
|
|
x |
x |
| Remote Server Support |
|
|
x |
x |
| Share Permission Administration |
|
|
x |
x |
| Microsoft Exchange Administration |
|
|
x |
x |
| Blackberry Server Support & Administration |
|
|
x |
x |
| Exchange & Server Incident Support |
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|
x |
x |
| On Site Troubleshooting of Network Devices |
|
|
x |
x |
| Remote Troubleshooting of Network Devices |
|
|
x |
x |
| Spam Filter Maintenance |
|
|
x |
x |
| User Account Monitoring & Management |
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|
x |
x |
| 24/7 NOC Monitoring |
|
|
|
x |
| Emergency After Hours Support |
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|
|
x |
| Line of Business Application Support* |
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|
|
x |
| Emergency Server Down Response Time |
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6 hr. |
4 hr. |
| Remote Support Request Response time |
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4 hr. |
2 hr. |
| On Site Support Request Response Time |
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8 hr. |
4 hr. |
| *Currently supported version and current support contract needed. Project work not included. |
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ENCompass plans can also be customized to fit your specific needs.
Envision’s Block Hour Pricing gives our clients discounts for purchasing pre-paid blocks of time which never expire. So whenever you do need IT Support you know you’re taken care of.
Prices start at $130 per hour
