Services: Basic IT Support & On-Site Training

Envision Networks IT Support and Training are offered either Onsite or Remotely. Envision Networks will work with its clients under contract for specific services or on an hourly basis when needed. For hourly services we offer Pre-Paid Block hours at discounted prices or bill for Time and Materials. Envision Networks hourly services will give you a helping hand as your IT needs arise. Our Managed Services such as ENCompass (LINK) offer you Peace of Mind for a flat monthly fee.

• Onsite Incident Support
• Remote & Phone Support   
• On-Site Training
• EnCompass: IT Monitoring and Management

ONSITE INCIDENT SUPPORT

Envision Networks provides on-call incident support for all types of IT situations, from corrupted files to a complete network crash. At Envision Networks, we understand how IT issues negatively affect your productivity and that's why we assign you a team of technicians to immediately get you back up and running. A system down situation is not a "see you when we can" incident with Envision Networks.

REMOTE & PHONE SUPPORT

Envision Networks' Remote Support technology allows us to fix a large array of support issues REMOTELY. This exciting new technology allows us to remotely and securely take control of your desktop, with your permission of course, and troubleshoot issues as if we were sitting in your chair.

This technology allows us to solve many issues without having to visit your site, drastically reducing the support response time. This saves you the cost of drive time but more importantly reduces employee and systems down time!

We also can provide support via Video Conference or over the phone. With these services you only pay for the time spent on the phone call, not for travel time or the engineer's time spent sitting and waiting for servers to reboot or software to install.
Give us a call and let us give you a demo of our Remote Support capabilities.

How you can purchase IT Support from Envision Networks
1. IT Support Plans
2. Hourly Services (Time and Materials)
3. Pre-paid Block Hours
4. Monthly Fee - Managed Services
5. Custom Project Pricing

ON-SITE TRAINING

Envision Networks provides in house and on-site custom training for Microsoft server products, Exchange and Active Directory, Virtualization and other cutting edge topics. Envision Networks has a staff of Microsoft Certified Trainers and understands what technical knowledge is needed to be your best. We base all of our training off of real world experiences and certified curriculum. At Envision, we understand how IT problems negatively affect your productivity and that's why we help educate you in a way that you and your team can support the systems that are important to your business.

Envision Networks also includes training and knowledge transfer in most consulting situations that we are involved with. Our idea of the perfect project is one in which our team walks away and never needs to be contacted again. We create the perfect project by knowing how to complete the project before walking into it. Then we combine knowledge transfer during the project, solid documentation afterward and good communication throughout so you and your team understand your new solution completely before we finish the project.

IT MONITORING AND MANAGEMENT

Envision Networks managed network support system will actively monitor, update and patch all the systems that it's connected to. Our ENCompass system allows Envision Networks trained professionals to stay ahead of threats and problems that you may encounter with your IT infrastructure. We can monitor your systems and alert you and your staff to take care of the problems that have arisen or we can take a proactive approach and manage the issues with the use of our skilled on staff professionals.

Envision Networks ENCompass delivers managed services to all sized organizations. Fully Monitored and Managed services paired with our years of successful on-site support gives you complete peace of mind.