Core Infrastructure & Network Management
Envision Networks Managed Network Support System will actively monitor, update and patch all the systems that it’s connected to. ENCompass allows Envision Networks trained professionals to stay ahead of threats and problems that you may encounter with your IT infrastructure.
Envision Networks ENCompass delivers managed services to all sized organizations. Fully Monitored and Managed services paired with our years of successful on-site support gives you complete peace of mind.
ENVISION 24/7 MONITORING...
ENVISION SIMPLICITY...
ENVISION UPTIME...
ENCompass...
Complete Technology Peace of Mind at a simple flat fee.
ENCompass delivers:
- 100% Awareness
- 24/7 Monitoring
- Alert and Management system
- Comprehensive Reporting
- Preventative Maintenance
- On-site Support
ENCompass provides full Technology Maintenance, Monitoring and Support for a simple monthly price.
ENCompass...your technology simplified.
Includes Monitoring and Management of:
1. IT Incidents
2. Servers & Exchange
3. LAN/WAN
4. PC’s and Workstations
5. Back Up
6. Archiving
7. Technology Inventory
8. Network traffic and devices
9. Network Security & Threat Management (Firewall, IDPS / UTM) **
10. Router and Switch (Network monitoring with Activity Logging) **
(** Premium / Custom contract only)
|
ENCompass - Desktop Support Plans |
| Services |
|
Desktop Monitoring |
ENCompass Desktop |
ENCompass Premium |
| Asset Management and Inventory Report |
|
x |
x |
x |
| Windows and Office Patch Mgmt/Service Pack Installation |
|
x |
x |
x |
| Preventative Maintenance |
|
x |
x |
x |
| Antivirus Monitoring and Updates |
|
x |
x |
x |
| HelpDesk/Remote support |
|
|
x |
x |
| On Site Support |
|
|
x |
x |
| Discounted Hourly Rate |
|
|
x |
x |
| Semiannual Technology Meetings |
|
|
x |
x |
| 12/5 NOC Monitoring |
|
|
x |
x |
| 24/7 NOC Monitoring |
|
|
|
x |
| Emergency After Hours Support |
|
|
|
x |
| Semiannual Training Sessions |
|
|
|
x |
| HelpDesk/Remote support Response Time |
|
|
4 hr. |
2 hr. |
| On Site Support Response Time |
|
|
8 hr. |
4hr. |
ENCompass - Server & Network Support Plans |
| Services |
Network Monitoring |
Server Monitoring |
ENCompass |
ENCompass Premium |
| Prevenative Maintenace & Patch Management |
x |
x |
x |
x |
| Hardware Mfg. Firmware and BIOS updates |
x |
x |
x |
x |
| Security Administration |
x |
x |
x |
x |
| 12/ 5 NOC Monitoring |
x |
x |
x |
x |
| Backup Job Monitoring |
|
x |
x |
x |
| Windows Event Log Monitoring |
|
x |
x |
x |
| Drive Space Monitoring |
|
x |
x |
x |
| Virus Definition Monitoring and Updating |
|
x |
x |
x |
| Windows Service Monitoring |
|
x |
x |
x |
| Monthly Health Report |
|
x |
x |
x |
| On Site Server Support |
|
|
x |
x |
| Remote Server Support |
|
|
x |
x |
| Share Permission Administration |
|
|
x |
x |
| Microsoft Exchange Administration |
|
|
x |
x |
| Blackberry Server Support & Administration |
|
|
x |
x |
| Exchange & Server Incident Support |
|
|
x |
x |
| On Site Troubleshooting of Network Devices |
|
|
x |
x |
| Remote Troubleshooting of Network Devices |
|
|
x |
x |
| Spam Filter Maintenance |
|
|
x |
x |
| User Account Monitoring & Management |
|
|
x |
x |
| 24/7 NOC Monitoring |
|
|
|
x |
| Emergency After Hours Support |
|
|
|
x |
| Line of Business Application Support* |
|
|
|
x |
| Emergency Server Down Response Time |
|
|
6 hr. |
4 hr. |
| Remote Support Request Response time |
|
|
4 hr. |
2 hr. |
| On Site Support Request Response Time |
|
|
8 hr. |
4 hr. |
|
*Currently supported version and current support contract needed. Project work not included. |
